Refund policy

Wholesale Ordering & Returns Policy

We want ordering with Evrland to be straightforward. If something arrives damaged, is

missing from your delivery, or we have made an error with your order, we’ll work with you to

resolve it quickly.

Wholesale Orders

All wholesale orders are subject to acceptance and stock availability.

Please check your order carefully before confirming it. Once an order has been confirmed

and processing has commenced, we may not be able to make changes or cancellations.

Unless otherwise stated, wholesale pricing is exclusive of GST and freight.

Change of Mind Returns

We do not accept wholesale returns or exchanges for change of mind, unsold stock,

over-ordering or changes in your store’s circumstances.

Please choose your range and quantities carefully. Our team is always happy to help

recommend an appropriate starting collection before you order.

Any separate Evrland stockist program, such as an approved Scent Swap offer, operates

under its own terms and does not form part of our standard returns policy.

Damaged or Faulty Stock

If an item arrives damaged or faulty, please email wholesale@evrland.com.au as soon as

possible after receiving your delivery and include:

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Your order or invoice number

Details of the affected product

Quantity affected

Clear photos showing the damage or fault where applicable

Where a claim is approved, we will generally resolve it by sending replacement stock or

applying a credit to your account, depending on the circumstances and stock availability.We do not generally require damaged stock to be returned unless requested by Evrland.

Missing or Incorrect Stock

Please check your delivery against your invoice when it arrives.

If something is missing or you have received an incorrect product, email

wholesale@evrland.com.au with your order number and details of the discrepancy.

Once confirmed, we will generally arrange replacement stock, correct the order or apply an

account credit as appropriate.

Delivery Damage

If a parcel appears significantly damaged in transit, please take photos of the outer carton

and affected products before disposing of the packaging.

This helps us assess the issue and lodge a freight claim where required.

Credits

Where Evrland elects to issue an account credit, the credit will normally be applied to your

wholesale account and can be used toward a future order unless otherwise agreed.

Credits are not redeemable for cash except where required by law or expressly agreed by

Evrland.

Questions or Order Issues

If there is ever an issue with your wholesale order, please contact our team at

wholesale@evrland.com.au with your order number and details.

We’ll always aim to resolve genuine fulfilment, damage or product issues simply and fairly.

Nothing in this policy excludes any rights or remedies that cannot legally be excluded under

applicable Australian law.